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Transcom is looking for Operations Manager (OM) Financial Technology Sector

Transcomtunisia  Lieu non précisé 8 Mar 2022

Description du poste

Transcom is looking for

Operations Manager (OM) Financial Technology Sector

The Operations Manager (OM) is responsible for the integral management of its business units, guaranteeing the attainment of the operating and business targets set and being a link between CSM/MCM and BMs when needed. The OM is responsible for the daily contact and reporting to Clients.
The OM makes sure the quality of the services integrating the Client’s global activity and the correct execution of KPIs, acting as the main go-between of the operating services and the Client Organisation
Responsible for the operational management of the CRM/CMS services in line with the contractual and service level agreements set up with the assigned Client.

What’s In It For You?
A great opportunity to build a strong career within Transcom
Interesting and competitive salary package with bonuses
Excessive training and workshops
A CDI contract
Work From Home option
Medical Insurance starting from your 1st training day (for you and your faimy members) : 5000 TND
Meals Vouchers starting from your 1st training day : 6 TND per day – After 03 months within Transcom , you will get 7 TND per day
Referral Bonus UP TO 500 TND
Guaranteed Transportation starting from your 1st training day
Important onboarding plan
A variety of social bonuses and partnerships programs as benefits for our employees

Requirements :
Minimum studies: University diploma or degree (Business Administration and Management, Economics or similar) or equivalent higher qualification.
Knowledge of the Client Organisation product is an advantage.
Specific training and / or work experience in Contact Centre management, commercial strategies, and sales techniques is an advantage.
Office package (Word / Excel / PowerPoint): High level.

About Transcom
We are a global network of 26,000 local specialists, across 22 countries, passionate about providing outstanding customer experiences. Equipped with intelligent technology, we strive to be one step ahead of the newest trends as we support the customers of over 200 international companies in a variety of industries.
From reactive trouble-shooting to active solution finding.
It’s what we call smarter people experiences.
We are the voice of our clients. We are Transcom.
Right now, we are growing our virtual footprint in North America and currently hire remote employees in 32 states and 6 Canadian provinces.
Proud to be recognized by FlexJobs as #10 on their list of the Top 100 companies to watch for remote work in 2021.
We are passionate about people and look forward to meeting you! »

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Location: Centre Urbain Nord, Ariana 1080, Ariana
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